Minimum orders will all be listed on the product pages in our online shop. MOQ (minimum order quantity) varies product to product.
Minimum orders will all be listed on the product pages in our online shop. MOQ (minimum order quantity) varies product to product.
Any issue with a damaged order should be reported within 24 hrs of receiving delivery. If the boxes appear to be opened, damaged, or tampered with in any way, you must keep the original boxes and contact us at 1-866-414-0435 or email us directly at contact@upakcanna.com If your box arrived in good condition but contains… Continue reading What should I do if I receive my package and the contents within are damaged.
If a particular product in your order is out-of-stock, the rest of your order will be shipped without delay. If you paid by Credit card, you will not be charged until your order ships. You may cancel back-ordered items at any time without a fee. Occasionally, unexpected shortages and manufacturer out-of-stock conditions occur due to… Continue reading What happens if I place an order and it goes on back order
Contact us immediately at 1-866-414-0435 or email us directly at contact@upakcanna.com. We will try to correct the mistake before your order is processed. Once an order is shipped no changes can be made.
Yes. After you place your order you will receive a confirmation email containing your order number and confirmation of items ordered. If you do not receive this email within 10 minutes of placing your order please contact us at 1-866-414-0435 or email us directly at contact@upakcanna.com.
Once payment is processed – Most orders placed by 1 pm Eastern Standard Time (Toronto) Monday – Friday will be shipped the same day. Orders placed after 1 pm will be processed the following day.